Bolih is an application to Hire Labours around the city. You can think of this as the Upwork for Labors. Bolih, a database for profiles of all the labors in the city, these labors are then marked on different attributes and their prior experiences. The customers looking to hire a labor can find the labor that would be most productive based on the different parameters making use of the attributes like Age, Gender, Height, Weight, etc or skills like prior experience, companies worked with, etc.
The labor industry is one of the most inconsistent industries in terms of longer contract or labors sticking too long with the same company. After 1 month of extensive research, we were able to find multiple reasons for the occurrence of such behaviour. To target it we had 3 main users for the platform.
Employer can login to the system to filter through the list of the labors available for the hiring. Labors can be hired on a daily basis, Weekly basis or on a monthly basis. The customer can even book the labors in advance for a certain date or a week.
Labour’s functionality is intentionally restricted to minimal such as receiving the notification, viewing the job details and employers detail to understand the nature of the work. Labour can be unskilled or uneducated hence there is an option for changing the language.
Admin can supervise and manage the decency of the portal. It even takes care of guarding how the vendors are doing and if they are responding to the jobs properly. Because of poor backgrounds of the labors, the Admin needs to do multiple verifications to ensure that the genuine and safe people are being suggested for different roles.
Problems in current process:
For multiple reasons the jobs in this field are not regular or for a fixed duration, they generally last for couple of days to maximum for a month. The reason exists in the nature of work for both the parties. Vendors at the time don’t have the work to hire them for full day or on daily basis and as for the Labour, they are more focused on daily wages rather than for long-term collaboration.
Labors are often found to have habits that are not too healthy which results in fluctuating availability for work due to health and other issues. Some labors are with the mindset to not work for a day or so. The habits could be disturbing for the regular employees or other labors working together.
Extremely tough to locate and hire good labors:
Every now and then employers come across someone who is great at his work and they generally store the contact information for future collaborations. However, good resources get pre-occupied and due to poor management they may or may not keep track of the pre-commitment for a job.
Highly Customized Filters:
The apps filters are probably one of the most used features of the employer application. Not everyone is suited to different jobs. Till now since there were no digitalization things used to happen purely based on the looks, however, this app is changing the industry standards to showcase which labor has past experience and skills required for the specific job.
Apart from the other useful features, a special emphasis was given to designing the Physical attributes of the labor since the industry has a requirement which may be built specifically. Different physical attribute information is collected and stored which makes it easy and time-saving for the employer to find the appropriate labor.
Employers can pre-book labors for a specific date or for a duration of dates. This is to assure labor to keep the dates free and generate a timely reminder about the upcoming commitments. This helps build relations between the employer and the labor making them more loyal and trustworthy.
Rebooking the past labor:
Once an employer gets hold of a good labor they generally don’t want to lose them and want to rework with them when the right job is available. The system has the capability to find the labor easily from the past booking and quickly get in touch to see if they can be booked for the following days.
The admin does a background check for all the labors listed on the portal. This is a very significant part of the hiring process in ensuring a safe and stress-free working environment. Since these are short-term requirements, it becomes troublesome for the employers to endure the cost and effort for verifying the background even though they want to.
Rating and Feedbacks:
Ratings are taken from the employer and the labor both to ensure we find the best in the city to work for and to work with. It makes the complete system more fair and balanced. As important it is to ensure that employers find the right labors, equally important is that labors know the background of the company.