Restaurant Management software helps the restaurant to save money, find additional sources of revenue, manage Inventory, exact profit/loss analysis per dish, and give customers option to digitally view the menu and order the food of their choice. The order is then received in the Kitchen; the chiefs can mark the order as received and give waiting time to the customer which enables a countdown on the customer app. Chef can choose to enable a live streaming of the give live streaming of the food that is being cooked and mark the order as “Cooked” when completed.
Traditional Restaurants have a tedious process of taking the orders, and a high cost in terms of losses and management. This Restaurant system is designed to target all the audiences involved in the lifecycle of taking an order to deliver it successfully on the customer table.
3 parts of the portal:
Admin is the restaurant owner, he has a complete control and can add more roles like Chefs and staff members. All the analytics and edit privileges are restricted to the Admin only. Admin dashboard is designed in a way to focus majorly on the revenues from the business and track expenses to understand what is profit making and what is not.
Kitchen App is controlled by the Chefs of the restaurant; they are involved in the day to day activity like taking an order, marking it as complete and managing the inventory. Every time a customer places the order, the Kitchen App will reflect it immediately on the dashboard with a call to action like Accept / Reject / Put ETA / Start Live Streaming of the dish.
Customer App is focused at deprecating the need of having more staff to keep the guests of the restaurant attended all the time. With Customer app, the guests become digitally attended with way more features and capabilities than a human attendee. The App gives the guests complete freedom to order their own food and find the dishes that they would like while sitting in the restaurant.
Problems with traditional processes:
High-Cost labour cost:
On an average 1 manager can handle 3 tables simultaneously. While you need waiters who constantly do back and forth between the kitchen and the table to get dishes or order updates. Hence creating redundancy in work environment and chaos in the restaurant on a busy day.
Missing out on placed order:
Once the order is placed, chefs have to inform the same to the waiter who can then carry the dish to the respective table. This is again a time consuming and dependent process which is a traditional process and can leverage technology.
Managing the Orders per table:
Improper management of the orders is another major cost to any restaurants. More than the financial loss it could cost a restaurant their loyal customer base. According to the surveys, a bad experience is a major reason for customers to switch restaurants.
Handling order iterations:
Taking the order and communicating the same to the chef or the kitchen team involves time and effort. On each table, there are at least 3-4 rounds of orders that are placed before the meal is finished. This could make the complete experience hectic for the management team, as an alternative establishment increases the staff which results in more labor cost.
Digital Menu Management:
Each restaurant can create their own menu and easily manage it on time to time basis. They can choose to manually edit/add each item or simply upload an excel sheet in the predefined format to create the menu in bulk.
No need to reprint the menu for all the tables. Chefs can experiment as much as they like and come up with a trademark dish for the restaurants.
Self-assistance to place the order:
The customer can view the dishes and read in-depth about the ingredients. Customers can even choose filters or search option to find dishes with specific ingredients. Going a step forward we can even show the cooking steps and having an audio description of the dish which can help in convincing them.
This deprecates the need for the customer having to wait for any kind of assistance. They can easily experiment with unfamiliar dishes based on the given information. It saves time and encourages customers to try new dishes without hesitation.
Send Order directly to Kitchen:
As soon as the customer places the order, the kitchen receives it immediately. With a highlight on the order details that need to be brought to chef’s attention. The Chef can then accept the order to mark his acknowledgment.
The customer doesn’t need to wait for the managers or the waiters to explain or take the order. Hence the employees can use their time in more productive things.
Multiple Payment options:
With the app, the customers can choose to pay as per their convenience ranging from Offline Payment, Debit card, Credit card, UPI, Net Banking, 3rd party Payment Gateways, or other integrated wallets.
Increasing awareness of new products and Offers:
Since there is no need to reprint the menu, the restaurants can easily showcase their top selling products, seasonal specialties and Chef’s Specialities. Hence they can guide the customers and help them in trying new dishes which have the potential to make them loyal customers.
Additional source of revenue:
Restaurants can become even more creative to use Branding and Marketing services within the app to have an additional source of revenue. Let’s say there is some ice-cream brand who wants to highlight their product or company logo in the Dessert section, the restaurant can charge a monthly amount for such ads.
Since the Ads are so suttling in placement the audience hardly realizes it and yet the sales can rises. On average, it can serve to generate up to 20% of additional revenue if used properly and can raise the sales for the specific product by 35%.
Cost and Inventory Management:
The restaurant is an industry where the items are brought and consumed in bulk on a daily basis. To maintain the strict quality standards, the restaurants need to keep a constant check on the inventory. Some item perishes faster than the others and some items are consumed more than the others.
Invoices and taxes can be managed easily. The system can do the calculations and give a detailed result set which can save a lot of time and effort.
Your sales and inventory data could reveal way more than you are thinking. The cross relation of the transactions and the orders can produce some really interesting statistics for the restaurant owners. What the owners have been seeing as a profit-making recipe may turn out not to be. While an average selling product could be the product with the highest returns. It helps restaurants rearranging their priorities and targeting the right audience with the right product at the right time to get the best numbers on the sheet.
The restaurants are an ever-growing industry since it serves one of the basic necessities of human survival. With the new automation like serving robots, receptionists and counter managers it is imperative that the next boom is in making more and more independent shopping experience with minimal human intervention. However, there are some tested strategies which work great in the current industry and as a development company, it is our role to preserve those small behaviors and techniques to convert customers and turn them into a loyal base.